About Geostuff.com.au

Our Australian Business Number (ABN) is 99 357 471 716.  We are registered for Australian GST, so all of our sales in Australia include 10% GST.

Geostuff.com.au is an Australian store, based in Northcote Victoria, supplying all the basic stuff that cachers really need, and some of the stuff that is just “nice to have”. We've been in business since April 2010 - and we are Australia's biggest and best geocaching store. 

We have substantial stock of most items - if it's available for sale in the store - we have stock of it. While we concentrate on the Australian and New Zealand markets, we are, of course, happy to ship to anywhere in the world. 

We are an official distributors for Geocaching.com/Groundspeak, Coins&Pins, OakCoins/Geoswag, WildTech etc etc etc (and some others we prefer to keep secret !).

Contacting us:

You can follow us on twitter at #geostuffcomau or better still on Facebook at www.facebook.com/geostuff.com.au

We are based in Northcote (Melbourne), VIC, Australia. Our mailing address is:

Geostuff.com.au, Po Box 319, Northcote, VIC, 3070

By phone : +61-3-52940GEO or +61-3-52940436 (if we are unavailable please leave a message and we will get back to you)

By Fax:  +61-3-86250025

By email (this is probably the easiest way as it's 24x7) : carl@geostuff.com.au   

Payment options

We accept Paypal, Visa and Mastercard, bank deposit and cheques in Australian dollars. We can also except manual credit card orders - you can select "Call me for Credit Card details" as a payment method. This is especially useful if you have an overseas credit card.

We use the paypal engine as our online checkout method - but you don't need a paypal account, you can just use your Visa or Mastercard, or pay by bank deposit. Please hit the "Complete my transaction" button at the bottom of the order summary page, and you will be prompted for more details. 

If you choose the bank deposit method, you will be sent an email with the bank account details. But if you need the details again, here they are:

Name:  Geostuff.com.au   BSB:  083155  Account Number: 183038844

Cheques should be made payable to Geostuff.com.au

Checking your order status

We don't force you to register to but things from us - because we think that's pretty rude. But you can check the status of your order by using our order tracking page here:  http://shop.geostuff.com.au/pages/order-status . You will need your order number (it's in the mail that was sent to you) and the email address you ordered from.

Event or Cache Sponsorship

We do sponsor some official Geocaching.com official events in Australia, and very very special caches. The sponsorship is usually FTF prizes etc. If you are interested in Geostuff.com.au sponsoring your Event or Cache, please visit our sponsorship page:

http://shop.geostuff.com.au/pages/event-and-cache-sponsorship 

Who are your customers ?

Our customers are mainly from Australia and (less so) from New Zealand. To give you confidence that you aren't alone (and because we are interested in geographic things) here is an automatically updated rolling map of our last 500 orders: http://shop.geostuff.com.au/pages/where-are-our-last-500-customers-from

Comment review policy

While users of the Geostuff.com.au site are able to leave comments on certain content items - we reserve the right to review comments before they are published. Our policy is that comments are not automatically published, but will be published once they are reviewed and deemed as "reasonable" and not spam, ranting, the rantings of a wacko (!!), abusive etc. We are more than happy to post both negative and positive product reviews and feedback etc, as this is valuable information for our customers.

Return/Refund Policy/Warranty

At Geostuff.com.au – we are nice people. And all of our products are of the highest quality, but sometimes something goes wrong. And we would be happy to exchange goods, or provide a refund if you find that:
- The goods are not as described or
- The goods are faulty when you receive them or
- The goods become faulty within a reasonable time,
- The goods were not as described.
We can’t exchange or refund goods if you simply change your mind - but we might ! That’s pretty fair we think.
If you need to make a return – please e-mail us at ihaveaquestion@geostuff.com.au

Shipping Rates - all shipped by Australia Post

Shipping costs will be added to your order automatically during the checkout process.
Shipments to Australia:
- $60.00 Aus and over = FREE Shipping
- More than $15 Aus but less than $60 Aus = $7.50 Aus
- Less than $15 Aus = $4.50 Aus

- Express Post Satchel shipping = $11.00 - not available to Western Australia, Northern Territory and many country locations.

Shipments to NZ
- $60.00 Aus and over = FREE Shipping
- Less than $60 Aus = $9 Aus

Shipments to other countries – please email us at carl@geostuff.com.au

Shipping Times

We once shipped an order 20 minutes after the order was placed - but please don't expect that level of service, that would be a massive commitment !  However, we try and be very very prompt if at all possible - a couple of days after you place your order is normal. When we send your order - you will recieve an automatic email letting you know that it's been posted.

Privacy Policy

Even when you pay by credit card - we don't have access to your credit card details. We don't see them, store them, or keep them.

We do need to keep some details about you so that we can process your orders. Things like name, email address, ordered items. address and phone number if you've provided one. These details are kept securely by us. And you can request to see them at any time. We will never share those details with any third party for any reason. So, we won't sell your details ! 

You can "opt-in" (i.e give us permission) to contact you via email, and by Facebook. You can withdraw this permission any time by "de-friending" us on Facebook or removing yourself from our mailing list using the link in the email.

We have an e-mail newsletter, which we send out about once a month to those customers that have "opted-in" to our marketing. You can unsubscribe from the newsletter at any time using the link provided in the email.

Stock policy

If you can buy it's on the Geostuff.com.au then it's in stock - it's in stock - and we can ship it to you. Items that we are out of stock of are still shown on the site, but they are shown as "Out of Stock". We don't do "backorders" if we can help it, as we don't think that that is fair to anyone.  

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